FREQUENTLY ASKED QUESTIONS

Our online store is always open, you can shop anytime at desavarylondon.com. With customer care is available from Monday to Friday, 9am - 5pm GMT. We aim to respond to all business and customer enquiries within 24 hours (excluding weekends and UK Public Holidays).

We regularly operate on a pre-order basis to allow for a more considered approach to production. Each piece is carefully handmade to a high standard, and this process cannot be rushed. Producing in this way allows us to work thoughtfully with our makers and materials, avoiding unnecessary surplus.

For pre-order purchases, delivery times are estimated at 7–12 working days, unless otherwise stated on the product page. Orders will be dispatched as soon as they are ready.

Please allow one working day for order processing before production begins. This does not include weekends or UK public bank holidays.

UK, EU & USA orders are shipped from within your residing region, meaning no duties or taxes are applicable.

Rest of World orders have duties and taxes calculated at checkout, providing full cost transparency before purchase, with no hidden fees or additional charges upon delivery.

In-stock orders placed before 11am Monday - Friday will be dispatched same day. You will receive a dispatch notification with your tracking number so you can view your delivery information.

Please note we do not ship items on weekends or bank holidays as our offices and warehouses are closed during this period. If your item is being shipped out on a Friday or over a bank holiday via next day delivery, this will be delivered on the next working day as our delivery service does not operate on weekends and/or UK public holidays.

Yes, we do ship worldwide. We offer a reliable and secure international delivery service to our customers across the globe. International shipping costs do vary for different countries which is calculated automatically upon checkout. 

Please note we cannot offer next day delivery for international orders.

If your shipping options aren’t displaying correctly at checkout, please clear your basket and ensure you’re browsing from your correct local region using the country selector on our website. Once updated, re-add your items to your basket and proceed to checkout.

Items must be unused, unworn and returned within 14 days of delivery, in original packaging with all tags attached. Please visit our Terms and Conditions for further information on our Returns policy.

We offer exchanges for UK orders only. For order places outside of the UK please return your item for a refund and place a new order for your preferred style or size.

Use our Returns Portal to register your return. Simply enter your order number and the email address linked to your purchase to begin. Once submitted, the portal will generate either a QR code or a printable returns label to complete the process.

Absolutely. We can customise your order in terms of sizing, sleeve lengths and colour. To place a bespoke / custom order please email us at info@desavarylondon.com and our team will be in touch to discuss creating your custom item. Please note, bespoke / custom items are non-refundable and non-exchangeable in line with our terms and conditions. 

Please see our recommended care guide for your de Savary London item. desavarylondon.com/pages/care-guide